Refund policy

Return Policy:

We hope you love your purchase, however if you are not satisfied with your purchase you may return the item(s) for store credit, if applicable. Original shipping fees are non-refundable and return shipping is the responsibility of the customer.

Due to turnover, returns must be received by Thorny Pearl Boutique within 7 days from the date of delivery confirmation, unless otherwise specified. If 7 days have gone by since the date your order was delivered, unfortunately, we can’t offer you store credit. To be eligible for a store credit, your item must be unworn/unused and in the same condition that you received it, with all tags. Once received, we will inspect the return for approval of store credit. Read below.

Merchandise purchased at Pop-Up live markets are FINAL SALE. No exceptions will be made.

The following items are FINAL SALE:

•Hats/Caps
•Accessories and Jewelry 
•Purses/Handbags 
•Swimwear 
•Body suits 
•Gift cards 
•Sale/Discounted items

To Make A Return:

1. Please read the return policy in it's entirety to make sure your return qualifies.

2. In support of the environment, we are paperless, therefore we do not supply a receipt with orders. Your receipt is your confirmation email/text. Please either print it out when returning or include a note with your order number indicating “return.”

3. Please send a message via our social media pages.

4. Once return is received and inspected, please allow 5-7 days for Thorny Pearl Boutique to process the return.

5. Once processed, a store credit will be issued to the email/phone number provided at the time of original order.

Defective/Incorrect Orders:

Every order is inspected and QA’d prior to shipping, however if you feel you have received an incorrect item or a damaged item please notify us via the "Contact Us" link under Quick Links within 2 days of receiving the order per delivery date confirmation. Merchandise must be in original condition. We will request a photo of the item and a clear description at the time of contact.

We reserve the right to change our policies at any time, for any reason. 

Thorny Pearl Boutique LLC is not responsible for lost or stolen packages. If you believe your package may have been lost or stolen, please contact USPS customer service for assistance.